WHAT IS MY TRACKING NUMBER? CAN YOU SEND ME MY TRACKING NUMBER? WHERE IS MY PACKAGE? HAVE YOU SEEN MY SHIPMENT? ARE YOU MY SHIPMENT?
ANSWER: Breathe, relax; enjoy your facial hair for a few more days. Once we process the order, you will get an email (check your junk mail or spam folder) with the tracking#. In the U.S. your package could take about a week. It usually arrives within 2-3 days.
International shipments depend on which service you select.
USPS FIRST CLASS INTERNATIONAL usually takes 15 to 20 days to arrive, but sometimes takes up to 30 or 40 days. We suggest using USPS PRIORITY INTERNATIONAL OR UPS. We will upgrade your shipping on any order over $100 to USPS Priority or DHL express
ARE YOU GOING TO MAKE ANY DIFFERENT HANDLES?
ASWSER: Not at this time. We do not know when we will get to more options, but you will not miss the announcement when we do.
WHEN ARE YOU GOING TO MAKE OTHER BLADE GAPS?
ANSWER: Not at this time. We do not know when we will get to more options, but you will not miss the announcement when we do.
DOES IT SHAVE DIFFERENT THAN THE STAINLESS AND THE TITANIUM?
DO YOU RECOMMEND THIS FOR MY FACE?
ANSWER: I don't know. I do not have your face. I like it so you should too.
HOW DOES THIS COMPARE TO THE .95 AND THE .68 OF THE STAINLESS?
ANSWER: It gives a completely different shave than the stainless or titanium but just adjust to the razor rather than trying to make the razor adjust to you.
What is the difference in aggressiveness between the 0.95 and the 0.68 and the difference in the base plates?
ANSWER: There is little difference in feel with the plates of the same blade gap. The O.C. is meant for a few days growth. The SB is meant for everyday with little hair, and the SCL is meant as an in between. Some guys just buy the master kit (I know it is costly) but this gives you the chance to see and use all of the items and compare. Most customers end up purchasing all of the base plates over time anyway because they are curious as to how they differ.Our customers are about 50/50 as to which blade gap they prefer. The .68 offers a smooth mild shave while the .95 offers a smooth close shave. Those with sensitive skin tend to go for the mild .68. My opinion is that the mild .68 needs more passes and strokes to get BBS which could lead to irritation. I like the .95 because it gets the job done quickly and efficiently.
The 0.95 is a MEDIUM AGGRESSIVE blade gap. It is very efficient, but not overly aggressive. The 0.68 is a MILD blade gap that takes a couple more passes to get the job done, but has a VERY SMOOTH feel on the face.
The difference in the base plates is that the O.C. is probably the most aggressive but VERY efficient. The solid bar is VERY SMOOTH on the face and the Scalloped Base is somewhere in between the two. The solid bar and scalloped base plate both give excellent audio feedback. The O.C. is a little less noticeable to the ear.
RECOMMENDATIONS: If you have sensitive skin and not a lot of hair, we would suggest the 0.68 mm blade gap Solid Bar base plate. If you have a full beard by 10:00 a.m. we would suggest a 0.95 O.C. base plate
What is the difference between the caps and are they interchangeable with other razor brands?
ANSWER: Both of our caps need to match our bases. They are both interchangeable with all of OUR bases.
They most likely will NOT fit OTHER razor brands.
When are you going to come out with new handles or make a titanium, aluminum, gold, silver, bronze, wood, plastic or paper machete version? If I left one out, just add it to the list.
ANSWER: We talk about new options all of the time and we WILL come out with them, but we are not clear yet as to when. Keep your ideas coming, we DO listen to your feedback.
CUSTOM HANDLES: We receive multiple questions about different handles. We are currently using the turning centers on other jobs. When we make another run on handles, we "MIGHT" take orders for custom lengths. YOU WILL NOT MISS THE ANNOUNCEMENT IF WE DECIDE TO DO SO.
Should I go with Matte Finish or Polished Finish?
ANSWER: The Matte Finish is very nice and hides blemishes, scratches, and dings well. It is also much more durable than the Polish. The Polished Finish is a great looking finish with a bright shine. If minor scratches or blemishes overtime will bother you then go with the matte finish. The matte is for function but still looks good. The polished is high maintenance but looks great.
WHAT DO I DO IF I NEED TO MAKE A RETURN?
ANSWER: No problem, just send your item or items back to us and send us an email or note to let us know that you would like a refund. We charge a $10 RETURN FEE per returned order. We will refund you the cost of your goods minus $10. We do not refund any shipping costs unless you received a defective, damaged or wrong parts. WE WILL MAKE IT RIGHT FOR YOU in either a refund or replacement parts.
Our return address is
11941 Abbey Road
North Royalton, OH 44133